Privacy Policy.

1. Who we are

Platinum Property Academy Ltd provides property education, digital resources, training, mentoring and related consulting services.

In this policy, “Platinum Property Academy”, “we”, “us” and “our” refer to Platinum Property Academy Ltd.

Website: www.platinumpropertyacademy.com

Email: [email protected]

2. Information we collect

We can collect the following categories of personal information:

Identity and contact information

• your name;
• email address;
• telephone number;
• postal address; and
• account or login information.

Property and financial context

• investment goals;
• property experience and preferences;
• available capital ranges;
• income goals;
• portfolio details; and
• other information you choose to provide during forms, calls or programmes.

Transaction and service information

• products or services purchased;
• booking and appointment details;
• payment status and transaction references;
• support messages; and
• programme participation and communication history.

Technical and usage information

• IP address;
• browser type and operating system;
• device information;
• approximate geographic location;
• pages visited and actions taken;
• referral source; and
• cookie and analytics identifiers.

We do not generally require special category information. Please do not provide sensitive information unless it is relevant and we have specifically requested it.

3. How we collect information

We collect information:

• when you complete a form;
• when you book or attend a strategy call;
• when you purchase a product or service;
• when you create an account or join a community;
• when you contact us by email, telephone, SMS, WhatsApp or social media;
• when you attend an event or programme;
• automatically through cookies and website technologies; and
• from service providers, referral partners or publicly available sources where lawful.

4. How we use your information

We can use personal information to:

• respond to enquiries and assess whether our services fit your needs;
• arrange and manage calls, events and appointments;
• deliver mentoring, training, digital products and community access;
• process payments and maintain transaction records;
• provide support and service-related communications;
• personalise content and recommendations;
• send newsletters, offers and property insights where permitted;
• measure website, advertising and campaign performance;
• improve our website, services and customer experience;
• prevent misuse, fraud and security incidents;
• establish, exercise or defend legal claims; and
• meet legal, tax, accounting and regulatory obligations.

5. Lawful bases for processing

Under UK data protection law, we rely on one or more lawful bases, depending on the purpose:

• Consent: where you have given clear permission.
• Contract: where processing is needed to provide a product or service, or to take steps before entering a contract.
• Legal obligation: where processing is required by law.
• Legitimate interests: where processing supports the reasonable operation, protection and growth of our business, and your rights do not override those interests.

6. Marketing communications

We can send marketing communications about property education, services, events, resources and related opportunities where we have your consent or another lawful basis.

You can unsubscribe at any time using the link in an email, replying to a message with an opt-out request, or contacting us directly.

Opting out of marketing does not prevent us from sending necessary service messages about bookings, purchases, accounts or programmes.

7. Cookies and tracking technologies

We use cookies and similar technologies to run the website, remember preferences, understand visitor behaviour and measure marketing.

• Essential cookies: required for core website functions.
• Analytics cookies: help us understand website use and performance.
• Functional cookies: support enhanced features and preferences.
• Marketing cookies: help measure campaigns and deliver relevant advertising.

Where required, non-essential cookies will be used after consent. You can also manage cookies through your browser settings. Blocking some cookies can affect website functions.

8. Who we share information with

We do not sell or rent your personal information.

We can share information with trusted providers, including:

• website, hosting and technical support providers;
• CRM, email, SMS and communication platforms;
• calendar and video meeting providers;
• payment processors;
• analytics and advertising providers;
• course, membership and community platforms;
• professional advisers, including accountants, lawyers and insurers;
• contractors supporting our operations; and
• public authorities where disclosure is legally required.

Providers receive only the information reasonably needed to perform their services and must handle it under appropriate obligations.

9. International data transfers

Some service providers can process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure an appropriate safeguard applies, such as an adequacy regulation, approved contractual clauses or another lawful transfer mechanism.

10. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose collected, including service delivery, accounting, tax, legal, support and dispute requirements.

Retention periods differ according to the type of information and the relationship. When information is no longer required, we delete, anonymise or securely archive it where appropriate.

11. Data security

We use reasonable technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Access is limited to people and providers who need the information for legitimate purposes. No online system provides absolute security.

12. Your data protection rights

Subject to applicable law, you can have rights to:

• request access to your personal information;
• ask for inaccurate information to be corrected;
• request deletion in certain circumstances;
• ask us to restrict processing;
• object to processing based on legitimate interests;
• withdraw consent where processing relies on consent;
• request data portability in certain circumstances; and
• complain to the Information Commissioner’s Office.

To exercise a right, contact us using the details below. We can ask for information needed to confirm your identity.

13. Children’s information

Our website and services are intended for adults. We do not knowingly collect personal information from children through the website.

14. Links to other websites

Our website can contain links to external websites and services. Those organisations control their own privacy practices. Review their policies before providing personal information.

15. Changes to this policy

We can update this Privacy Policy to reflect changes to our business, technology, services or legal obligations. The latest version will be published on this page with a revised update date.

16. Contact us

Contact us with questions, requests or concerns about this Privacy Policy or our handling of personal information.